FAQ

Your order may be subject to VAT, import duties and / or taxes, which are levied once your parcel reaches your country. I ship your parcel DDU; “DELIVERED DUTY UNPAID’ and does not collect VAT, duties and / or taxes. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs officials to determine what these additional costs will be prior to purchase.

Some of the items are “One of a Kind” jewellery, it might not be able to reproduce twice because of some materials (such as stones) or designs. If any item is temporary out of stock, you will be contacted and informed of the custom made or any other options.

I appreciate immediate payment on all purchases and I accept payment by PayPal and Western Union.

Credit Card (Visa or Master Card) or Paypal

You don’t need a Paypal account to pay this. You can pay securely via your credit card (Visa, Mastercard, Discover, Amex or e-Check). Please choose Paypal as your payment method at checkout. After your order has been submitted, click “Pay Now” button, system gives you the option to pay with your credit card. We do not charge for any item until it is confirmed and ready to ship.

“Don’t have a PayPal account?

Use your credit card or bank account (where available)”

You have the option of transferring your payment via Western Union

Please note that with regard to your money transfer, Vimala is not liable for any problems that might occur due to incorrect information or other mistakes. If I do not receive your payment for any reason, your purchase cannot be processed.

For more information, please go to the Western Union

• If you would like to use this service, please deposit your payment and the service fee charged by Western Union at an agent location of your choice.
• It is essential that you name “VIMALA VITA” as the recipient of your payment!
• After transferring your payment, please send us an e-mail at admin@vimala.jewelry indicating:
  • the full name of the person who transfers the money
  • the code number of your money transfer (MTCN)
  • the amount transferred
  • the applicant’s name
  • your country of citizenship
  • and your VimalaHandcraft purchase number (if you already have one)

• Your e-mail will help me to register your payment as early as possible. As soon as your payment is booked to the account of VimalaHandcraft.com you will receive an email confirmation and your purchase can be processed.

If you are in Indonesia, you are welcome to explore other means of payment, such as a bank deposit or money order.

All orders are shipped on receipt of payment. Please pay within 24 hours or 1 business day after purchase, if you do not pay within this time (or send notification of intent to pay outside of this timeline), the order will be cancelled and the item will be re-listed. If you need a little more time, please contact me, I’ll try to be flexible.

Vimala gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. To see the shipping rate information specific to your order’s destination, click the link for your region here. If you do not see your country listed in the shipping region, please contact me for a quote.

I gladly accept order cancellations if I have not yet shipped. If the order has already shipped, cancellations will be approved on a case-by-case basis. If the order has been shipped, it is the responsibility of the buyer to pay shipping costs if they have initiated the cancellation of a sale. Any revisions to orders in progress may be subject to extra fees. If you have any further questions regarding my payment terms please contact me or e|mail at hello@vimala.jewelry

I attempt to describe the items offered on the Site as accurately as possible; however, I do not warrant that the descriptions or other content on the Site are accurate, complete, reliable, current or error-free. All sales made through the Site are final. No refunds or exchanges for items purchased through this Site will be made.

I do not accept responsibility for uninsured items that are lost or damaged during shipment. If an insured item that you have purchased arrives in a damaged state, please try to photograph it for me, showing any damage to packaging as well as contents.

Your privacy is important to me, and I know that you care about how information about your order is used and shared. I would like my international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, I may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.

It is my goal to make sure you are completely happy with your purchase but understand that this may not always be the case. Please keep in mind that each computer monitor shows colors differently than the next and I always do my best to explain each item, therefore I cannot accept returns based on color differences caused by computer monitors. How Secure Is Information About You? I work to protect the security of your information by using PAYPAL as checkout gateway, which is secure and encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. *Whilst all items are mini works of art; sizes, shapes, dyed-colours etc. may not be uniform in multi-packs.

All Images are Copyright of Vimala Handcraft’ (2011- present) All images may not be reproduced without express written permission. You must not offer for sale these images (or a collection of) without express written permission. No modifications, changes or alterations may be made to the images or any part thereof, directly or indirectly, without Vimala’s prior written consent.